My love affair with gift cards is over!
Our relationship was wonderful … at the beginning. Gift cards and I seemed to be made for each other. I thought that we would always be together. However, over time, gift cards have hurt me. They've been disloyal. They've let me down. They've treated me very badly -
I 've tried to forgive them. I really have. I've repeatedly made excuses for their cruel and callously disappointing behaviour. I've hoped desperately for things between us to improve. But they haven't. Instead, they've progressively become worse.
And then, finally, at around 4.30pm today, at the local Westfield shopping centre, the horrible and ugly truth about gift cards became startlingly clear to me. Finally, I could see them for what they were: A waste of money! A poor substitute for cash!
And, in that moment, I made a difficult but necessary decision: I decided to end my relationship with gift cards … forever.
Sure, we'd had some good times together. But the hard times, and the tears, and the anger, and the disappointments had become all too frequent. There became too many sad and ugly memories for us to ever try again.
And, in that moment, at around 4.30pm today at the shops, I made the necessary decision to return, cap in hand, and begging forgiveness, to my old faithful companion - the gift (for-the-person-who-hates-shopping-for-presents) that I had used for so many years previously, before being lured away by the sweet siren song of the gift card, my dear old friend: Gift cash.
My relationship with gift cards was not a short affair. I was enamoured by them for many years before things between us began to sour.
If you will allow me - I will briefly explain the path of my love affair with gift cards - before I then tear them apart (like any self respecting, disgruntled ex- ) and explain why I'll be returning forevermore to cash gifts in lieu of gift cards - which had been in lieu of cash - which was my gift in lieu of an actual present-gift.
I'll try to explain and make things a bit clearer:
When I was first introduced to gift cards, around a decade or so ago, I loved the small and convenient plastic cards so much. I found them to be so helpful and charming and exciting and sleek and easy-to-wrap and … sophisticated (a bit - well, as presents go).
I was thrilled by the lovely 'occasion-related' pictures on the cards: golden gift-boxes, snow flakes, party balloons and so forth. I loved feeling generous as I requested $50 or so on the cards. (OK. Maybe not so generous for some people - but on my limited salary with four kids - that's as generous as I can afford).
Early in my relationship with gift cards, I felt that we had such a deep understanding of each other's needs: I hate shopping. Gift cards allowed me to almost completely avoid it.
Shopping is one of the things I hate most in the world.
I think that, for me, my hate of shopping is biological. I'm almost certain that it's genetic. I think that I was born to hate shopping. Even as a child I would tell my mother to just give me 'hand-me-downs' from my older sister - rather than take me shopping for new clothes of my own. I didn't care what the hand-me-down clothes looked like. Or even that they were a little too short for me (I'm taller than my older sister). Or that they had a few holes in them. 'Patch them!' I would desperately request. 'But please, don't take me shopping!'
And, if I was, on rare occasions, forced to the shops as a child, I would drag my feet and sulk as I followed behind my mother amongst the 'horror' of shoppers (my own personal 'collective noun' for a large noisy group of shoppers). And I would continuously swing my white vinyl shoulder-bag around in a full circle at my side - resulting in other shoppers ducking for cover and my mother yelling at me to 'Stop that and behave!' or 'How many times have I told you not to swing your bag around like that?! Wait until I get you home!'
Although, I would usually be thinking: 'Yes, please! Just take me home! Anything to leave this nightmare of crowds and tediously-dull aisles of boring consumer stuff and noise and pushing and shoving.'
The other reason that I hate shopping, and as such I loved gift cards so much, is that I know that I am complete rubbish at gift-giving.
This is mostly because I cannot be bothered putting any thought into my purchases.
It's also because I cannot be bothered traipsing right across town to some specialty-store where the recipient of my gift has hinted that I might find the exact paint-brush that they want, or the desired model car, or the rare record by some never-heard-of ukelele instrumentalist. And, if it's not there, I might find it at one of four or five other specialty stores around the city. Or maybe not.
This style of gift giving would require, potentially, hours of mind numbingly boring driving, and searching, and frustration … resulting in a hasty descent into madness for me!
Who can be bothered with all of that?!
I'd rather spend my time having coffee and a lovely chat with the recipient of my gift-to-be. Or going for a nice walk and enjoying beautiful scenery and interesting conversation with the recipient of the future-gift.
Anything but endless shopping and driving and traipsing and searching … and then maybe getting it wrong anyway! Or finding that the recipient of my prize-gift has got two of whatever-it-was. And they only needed one. Or, 'Yes, great … but I actually hoped to get it in dove-blue - not navy.'
Aaaaaah!
So I loved gift cards dearly. They took away all of the horrors that shopping for gifts had brought to me in earlier years.
The recipient of my gift card could now blame themselves if they traipsed all over the designated store, from whence my gift card originated, and they still couldn't find what they wanted. Better them than me go through all that!
They could deal with the dramas of: getting home and realising that they already had one or two of the purchased items; or finding that they actually hated the item purchased; or finding that they actually wanted the whatever-it-is in dove-blue - and not navy!
Ha! None of that was my problem anymore!
As Douglas Adams wrote in Hitch-Hiker's Guide to the Galaxy: these problems were hidden from me by the 'SEP Invisibility shield'. (SEP: Someone Else's Problem). I could remain unaware and unconcerned and un-miserable by it all.
However, my early joyful relationship with gift cards had almost entirely involved me giving the cards as gifts - rather than me receiving them. Giving them was the easy and wonderful part! But receiving them was something quite different.
Receiving and using the gift cards is when they revealed their dark underbelly. It was in attempting to use these cards that my relationship with them began to sour. And when the misery, and the tears, and the deceit relating to them became increasingly apparent and a serious problem.
And it is the problems relating to gift cards that I will now discuss.
Oh yes, my friend, gift cards are not all that they may seem to be when you first meet them. They might have lovely pretty pictures, and look all shiny, and 'wallet-sized,' and convenient. But they have a dark side. They are the evil-twin of cash. And I will explain this dark side directly ...
Although, first, I hear you asking me to define what gift cards are, exactly, and explain when and where they were first used.
Good question! I'm glad you asked. I'll start by explaining a little about gift cards - and then I'll discuss their dark nature.
Gift cards are, firstly, a restricted money equivalent. They are issued by retailers or banks to be used as an alternative to a non-money gift.
The recipient of the gift card can use it at his/her discretion within the restrictions set by the issuing agency.
And the devil is in those restrictions set by the issuing agency details - which I will discuss shortly.
Gift cards have become very popular as they are almost as convenient and easy to give as cash - but they are more socially acceptable as they seems more personal, than cash, as a present.
Gift cards are highly popular and they have been ranked as the second most frequently given gifts in the US (in 2006) and, in the US, they are the most wanted gift by women, and the third most wanted gift by men.
In Australia it has been estimated that nearly 90% of us have either received a gift card or given one as a present in the last 12 months.
In the US (in 2012) nearly 50% of consumers claimed to have purchased a gift card as a present during the Christmas season.
In Canada - 1.8 billion dollars was spent on gift cards annually.
In the UK - an estimated 3 billion pounds ( equiv. ~ 4.5 billion dollars US) was spent on gift cards annually.
In the US - 80 billion dollars was spent on gift cards annually.
(The above numbers were for 2006)
In Australia - 2.5 billion dollars is spent on gift cards annually (2014 article).
Historically, gift cards were first introduced to the world in 1994 in Florida, US. They were introduced by Blockbuster entertainment to replace 'gift certificates' that were being counterfeited with the recently introduced colour copiers and colour printers.
Gradually, numerous retailers adapted the gift card program to replace their own gift certificate systems. And from there the gift card phenomenon went into hyperdrive, commercially, and became a global sensation.
Sensational for retailers, maybe, but not so great for consumers.
So, now for the dark side of gift cards:
1. Expiration dates:
These vary between a few months and a two years in Australia.
And, if the card has expired then legally the retailer doesn't have an obligation to honour it. Even if it is only one day past its expiry date.
The card expiring before the full value on the card is used is the most common complaint about the cards in Australia.
2. Gift cards are no more secure than cash if lost or stolen:
There is no protection against fraud. Anyone could steal your gift card just as easily as stealing cash - from a posted envelope, or a purse, or if it is dropped.
3. Gift cards are considered 'unsecured debt' by bankruptcy courts, and as such can become valueless if a company becomes bankrupt.
4. The business, in which the gift card is valid, may be inconveniently distant from the recipient, or not a store the recipients wishes to purchase anything, or the recipient of the card couldn't find anything in the store that they wanted.
The card may then go unused.
5. Administration fees, restrictions in use:
Some stores/outlets may not accept the card - for example in a 'shopping centre' card.
Also, some card users have reported that it was hard to check the balance on the card, or there was a fee to check the balance.
Other fees and charges may also exist - eating into credit on the card.
6. In surveys, most people reported spending more than the value of the card once they get into the store.
It has been estimated that around 10% of gift cards are not redeemed. They are either: lost, stolen, a store wasn't one wanted by the recipient, or there were complex rules on redemption of the credit on the card.
Australia currently lags behind other markets in the regulations on gift cards to protect consumers:
In Canada legislation has now been passed to ban expiry dates and fees on gift cards.
In the US - changes to legislation (since 2010) have prohibited retailers from setting expiry dates unless they are at least 5 years after the card date of issue, or the date on which funds were last added to the cards.
In late 2011, the Commonwealth Consumer Affairs Advisory Council launched an inquiry into the gift card market and released an issue paper that highlighted the problems. But, ultimately, this had little impact.
An Australian survey by Choice magazine, in Sept/Oct 2014, in which 735 people responded, found that 60% of people who took the study had problems with gift cards. Premature expiry was the biggest issue.
So, that brings me finally to the reasons for the end of my relationship with gift cards. I'll never give them as presents for other people again. I'll give cash - in lieu of a gift card - in lieu of a present-gift.
I'll still be thoughtful - as a gift giver.
My thoughtfulness - is to NOT burden the recipient of my gift - with an annoying gift card!!
This will allow the recipient of my thoughtful cash gift to lose their purse, for a year or so, under a wardrobe possibly, and, after that time, find the purse again - and still have their money ! Cash. Not a pile of worthless pretty coloured plastic cards which are good only for the bin. And yelling at. And crying over.
This, unfortunately, is exactly what happened to my 11 year old daughter this week. She found a purse which she had lost for about a year. It was filled with an assortment of gift cards - about $ 150 worth of them - and they had all expired!
She was so upset. It was like her bank account had been plundered. Like she had been robbed. And, in a way, she was!
We did find that one card - an ABC shop card - which had expired less than 5 weeks earlier. So, at 4.30pm today I took the card - along with my young daughter - and I told the story to the manager of the shop (who I might add knows me very well as I'm a DVD addict - and I've spent literally thousands of dollars in that shop. I can write that as my dear husband never reads my blog. Never. I could even write that I've spent millions of dollars at that ABC shop - and he'd be none the wiser. Although I'm almost certain that I've spent less than that. Pretty sure).
But, getting back to my sad story, the card was invalid and none of the $20 credited to the gift card could be redeemed. The store manager said that there was nothing that she could do - as the card was more than four weeks past the expiry date.
Rules are rules. Business is business.
Although, I wonder - does business is business mean that money trumps kindness? I think that it does. That was not a rhetorical question. I think it actually does mean that.
This is also not the first time that one of my four children has lost all of the credit on a gift card. It's happened many times for us - as a family.
One of the saddest times that it happened, however, was five years ago when my eldest daughter won some gift cards as academic prizes at the end of primary school.
Unfortunately, she couldn't use the vouchers for over a year as she soon became very unwell with a serious medical illness. She was admitted to a Paediatric hospital for over a year. She's almost completely recovered now - but it was an awful time for all of us. Obviously, especially for her. She was admitted to ICU twice and nearly died numerous times.
However, when she finally did come home - she thought it would be nice to buy something with her academic-prize gift cards.
All were expired.
However, one of the local stores kindly said that as the card had expired only a few weeks earlier - she could redeem the value on the card. The store was a small beach-wear shop. Not a large franchise company. Maybe that made a difference.
It is worth saying here that it is probably worth asking if the gift card could be reinstated - as in the study done by the Choice magazine in Australia, about one third of those people who made this request of expired cards - were successful.
However, sadly that was not the case for my daughter and me at 4.30pm today. And that is when my love of gift cards died forever. And that is what prompted this blog.
So, with my own cash I bought my daughter whatever she wanted to the value of the worthless card. I also bought a few DVD's. I have no hard feelings toward the ABC shop. It is the gift cards that I have a problem with.
So, here's my suggestion with regard to non-present (more liquid asset) gifts:
Give cash as a gift along with something thoughtful and personal from yourself:
(in this way you still give a useful and versatile and easily aquired gift which is, in addition, not impersonal)
- a handmade card.
- a lovely photograph
- a little bought-something extra (chocolates … ?! That's it for suggestions from me. As I said I'm rubbish at gift giving. I think it's a genetic disability. I'm gift giving challenged. Seriously.)
- a little poem (Google one. My answer to everything is 'Google it')
- a little conversation. Actually that is something most people really want. A little of your time and your kind thoughts and interest in them.
Be creative. You'll get better at adding a little personal touch, to the cash present, with practice.
And, isn't that the only reason we buy gift cards. To make our cash gift a little less impersonal.
A gift from the heart will be felt more in the loving and thoughtful words in a card than the present as well. Most adults care more about what's written in the card or the letter, which is given with the gift, than the present per se.
So why not consider cash as a gift - if you don't want to give a present-gift. Why not? That's not impersonal - if you add a little extra to it. And cash is no less safe to send in the mail than a gift card!
Also, most teenagers will love you for giving a cash gift. It's what they actually want. I know a lot of teens and I've done my own personal survey - 100% want cash! I've asked them. My friend's children especially - as well as nieces and nephews.
In fact 100% told me that they preferred gift cash to gift cards. And a few even said that they regularly traded gift cards, with someone else in their family, for cash.
And my advice if you receive gift cards. Spend them as quickly as you can - before you lose them or forget about them.
So, why not consider gift cash instead of gift cards.
There are so many reasons to make the change from cards back to cash - unless you're a retailer that is.
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